SHIPPING & RETURNS

SHIPPING

All our pieces are handcrafted to order, please allow between 1 to 3 weeks for delivery.

Once your order is ready we'll send you a confirmation e-mail with the tracking number.

UK - A flat shipping rate of £4 applies and includes tracking and insurance. Please allow 2 to 3 working days for delivery depending on your location

EUROPE - A flat shipping rate of £8 applies and includes tracking and insurance. Please allow 2 to 5 working days for delivery depending on your location.

REST OF THE WORLD - A flat shipping rate of £8 applies and includes tracking and insurance. Please allow 5 to 7 working days for delivery.

Please note we can not be held responsible for any taxes or custom fees deemed by your country's legal regulations upon delivery. We kindly advise you to check what rules apply before making a purchase.

 

RETURNS

All our jewellery is handmade to order, please consider this when you make your purchase. You can send us an e-mail at info@carolinadebarros.com if you are unsure of your ring size.

If you are unhappy with your purchase you may exchange it for store credit within 7 days of receiving your item. The piece must be unaltered and unused.

The customer is responsible for return shipping charges both ways. Write us an e-mail prior to any exchange. Pieces must be returned in their original packaging. 

We are not responsible for any lost packages during the return process. Please send an e-mail to info@carolinadebarros.com prior to any exchange or if you have any questions.